Service Training
Customized customer service training helps teams create meaningful customer connections across pre-purchase support, issue resolution, and post-sale care using immersive, practical learning experiences.
Transform customer interactions into loyalty-building moments with tailored Customer Service & Support training from Ascent Performance Trainings. Designed for modern service teams, the programs strengthen communication, emotional intelligence, problem-solving, and relationship-building skills through immersive learning, coaching reinforcement, and flexible online or in-person delivery that helps teams perform with consistency and confidence.
Tailored training solutions that improve customer conversations, issue resolution, confidence, consistency, and long-term service performance.
Customized customer service training helps teams create meaningful customer connections across pre-purchase support, issue resolution, and post-sale care using immersive, practical learning experiences.
The 10-week Ascent Customer Service Academy builds communication, emotional intelligence, problem-solving, and relationship skills that turn everyday interactions into trust, loyalty, and growth.
Eight weeks of weekly emails, AI video reminders, and monthly one-on-one coaching sessions reinforce key concepts and help participants apply new skills consistently.
Dynamic in-person classroom training uses role plays, case studies, group discussions, and real-world scenarios to help learners practice and transfer skills effectively.
A 24/7 online learning platform offers tailored recorded videos, mobile access, adaptive learning paths, virtual coaching, and data-driven insights for busy support teams.
Live 60 to 90-minute Zoom sessions deliver focused, instructor-led learning with real-time discussion, hands-on activities, collaboration, and immediate feedback.
Training begins by understanding each team’s service challenges, customer journey, performance gaps, and business goals. This ensures the program is tailored to the realities participants face in live customer conversations.
Training built to improve customer engagement, resolve issues faster, and create measurable business impact.
"The training was dynamic, incredibly engaging, and practical—but what really impressed us was the post-training support. Most programs leave you after the workshop, but Ascent Performance ensured our team had the reinforcement and coaching needed to sustain long-term success. Highly recommended!"
A proven training partner for organizations serious about service performance.
Over 30 years of proven expertise in performance training and customer-facing team development.
Training methodology delivered across 75+ countries for professionals in diverse competitive industries.
Role plays, simulations, coaching, and real-world exercises help teams apply skills immediately.
Weekly reinforcement and monthly coaching help sustain behavior change beyond the classroom.
Expert facilitation led by proven performance training authority.
Founder
Tim Carlisle is the Founder of Ascent Performance Trainings and a globally recognized authority in sales and performance training with over 30 years of proven expertise. With deep mastery across Sales, Sales Management, Sales Leadership, and Sales Enablement, Tim has designed and delivered transformative training programs in over 75 countries, equipping thousands of professionals across industries including technology, financial services, and oil and gas. An award-winning sales professional and leader, he combines practical techniques with motivational coaching to drive measurable results for both individuals and organizations. Tim is also the author of two upcoming books — PERFORM Leadership and The Inner Game of Performance — further cementing his reputation as a trusted, results-oriented training partner for organizations worldwide.
If you mean the Coach retail brand, use the official Coach website, order confirmation, or product documentation to find the correct customer service contact details. Ascent Performance Trainings is not Coach retail customer support. For Customer Service & Support training inquiries with Ascent Performance Trainings, you can call (832) 867-1333 to discuss team development needs.
Talk with Ascent Performance Trainings about your team’s goals.
Completion credential for structured performance training.
Led by an award-winning sales professional.
Programs delivered across 75+ countries.
Tell Ascent Performance Trainings about your team, goals, and current customer service challenges. A training conversation can help identify the best format, timeline, and learning path for measurable improvement.
For immediate assistance, feel free to give us a direct call at (832) 867-1333.
For immediate assistance, feel free to give us a direct call at (832) 867-1333.